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Bouquet of Peonies

FAQs

TRY ON

  • Is there a fee associated with the Try-On service?

 

The cost for the Try-on service is £120 per session. This amount will be credited towards your custom order. The session lasts 1 hr for the Salon Try-on and 2hrs for the Home visit one. Both sessions include a fitting consultation.

  • Do you provide a specialized service?

We offer a specialized Home Visit service to provide additional assistance to clients trying on our Home Try-on dresses and taking their measurements in the comfort of their own homes. This service is exclusively available with the Bridal Try-ons Collection stock and is limited to the London area and the counties around London.

The cost for our Home Visit service is £120, which will be credited towards your custom order.

Please note that our Home Visit service is available on Fridays, Saturdays, but also Mondays through Thursdays (depending on stock availability). 

 

  • What sizes do you carry in dresses?

Sizes 8 to 12 are available in the Bridal Try-on dresses and 6 to 15 yrs for Children' Try-on stock; before placing an order, please review the sizing specifics.

Once you've decided  to proceed with a custom order, your unique measurements will be used to create the bespoke dress. 

   

  • Is everything on the website available for Try-On?

Although everything from our  Bridal and Children Collections can be ordered for bespoke orders, we currently only have 6 designs available for Bridal Try-on and 16 for Children' Try-on. To view the stock status, please visit the Try-on area.

FITTING CONSULTATION

  • Who will assist me in taking my measurements?

We are dedicated in handcrafting spectacular bridal gowns that fit like a glove, therefore each Try-on session includes a fitting consultation where one of our specialist takes your measurements inn  order to achieve a perfect fit. 

 

  • Is an alteration service available?

Your gown is handcrafted based on your measurements. If minor adjustments are necessary, we offer this service at no cost. We can work with your local tailor, or you can choose an alteration service that suits you. We're happy to reimburse costs up to £100, but please contact us beforehand to discuss the alterations.

 

CUSTOM ORDER

 

  • What is the price range for your gowns?

Our designer gowns range from £1160 to £5500, offering a variety of options to fit your budget and style preferences. 

  • I have decide on a dress how do I start a custom order:

The custom order  process will start once we receive the custom order form. One of our team members will be in touch and, once the deposit has been received, a request for the custom manufacturing will  be placed.

  • How far in advance should I order my wedding dress?

To ensure that your gown is ready in time for your special day, we recommend ordering at least 16 weeks in advance. This includes the time required for delivery.

 

  • Where can I store my wedding dress?

 We provide a storage bag and box for your gown along with a garment steamer to remove any unwanted creases. You can safely store your dress until two days before your event when you can use the provided steamer to freshen it up.

 

RETURNS

  • What is your return policy?

If you change your mind and the custom order has not been processed, we are happy to reimburse your deposit. However, once the order has been processed, we are unable to accept returns due to the bespoke nature of our gowns. We encourage you to carefully consider your choices and take advantage of our Try-On services: Home Delivery or Home Visits, to ensure that you're completely satisfied with your purchase.

No refund will be given once your order has been delivered.

 

DELIVERY

  • Do I need to collect my custom dress once is ready or will it be delivered to me?

Once your bespoke dress is finished and has arrived in our warehouse, it will be sent to you the following day.

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